This Privacy Policy governs the manner in which Care Software Solutions Limited collects, uses, maintains and discloses information collected from users of Care Software Solutions’ services, and of the www.zurihomecare.com. ("Site"). This privacy policy applies to the Site and all products and services offered by Care Software Solutions.
We take your privacy very seriously and we aim to set a very high standard for the processing of any personal data that we control.
The information we collect about you, if you agree to provide it, will allow us to contact you and send information to you about services where you may have an interest.
- • In providing us your information you thereby consent to us processing it for this purpose.
- • We will not pass your information on to any third party without your express permission, except as defined herein for the provision of services that you have requested, other than authorities and the police in the event of any investigation.
By visiting our Site and completing any of the consent processes (i.e. subscribing to a service and/or providing your contact information), you accept and consent to the practices defined in this privacy policy.
Governing legislation
Care Software Solutions is incorporated in Jersey. The States of Jersey decided to incorporate the principles, timing and effects of the EU General Data Protection Regulation into local law. Accordingly, the Data Protection (Jersey) Law 2018 has effect from the same day as the EU General Data Protection Regulation, 25th May 2018. We refer in this policy to the Data Protection (Jersey) Law 2018 as “Jersey-GDPR” and the European GDPR (Regulation (EU) 2016/79 of the European Parliament and of the Council of 27 April 2016) just as “GDPR”. For the purposes of the Jersey-GDPR and GDPR:
- • The data controller is Care Software Solutions Limited
- • Care Software Solutions may use third-party processors to deliver specific services that are requested by you from Care Software Solutions (see Processors below).
Information that we may collect from you
We may collect and/or process the following data about you:
- • Information you provide to us - by filling in forms by entering into a contract with us, or by correspondence with us by email, letter, phone or other methods, or when reporting a problem with our Site, or otherwise contacting us.
- • Personal Data - the information you give us may include: your name, address, email address, phone number, together with financial and credit card information, all of which is Personal Data and subject to the Jersey-GDPR.
- Information we collect about you - in accordance with our legal obligation to prevent fraudulent or abusive use of our Site, some data may be automatically collected, comprising the following:
- technical information - non-personal identification information including your internet protocol (IP) address, the browser type and version with plug-in types and versions, the type of computer or device and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information;
- Our Site will not store any identifying information of your visit on your computer apart from a small text file called a cookie, which in itself does not contain any identifying information and does not mean that you entered the Site.
- Depending on the configuration of your browser, pages and images you view on our Site may be stored on your computer. This feature, (which you can configure), is called caching.
- Information we receive from other sources - we may receive information about you from third parties when you use our services:
- Third parties, such as introducers of business or credit reference agencies, may provide information to us about you.
Data protection
All Personal Data and other data we hold is protected by us in accordance with the Principles of the Jersey-GDPR. Data security - We endeavour to take all reasonable steps to protect your data. All the data collected by us is stored on secure platforms in secure hosting facilities and we take all reasonable steps to ensure any access is pre-authorised and recorded.
How your information is used
The information we hold about you is used as follows:
- Information you provide to us - this information is used to enable us to meet our obligations under any contracts between you and us, and/or our legal obligations, and/or;
- to respond to your requests for information about our products and services.
- to notify you of changes to our services, or make suggestions/recommendations that may interest you, or
- to investigate any suspected breach of the Terms of Use or made by or otherwise relating to you, or
- deal with investigations by the police or other regulatory bodies.
- Information we collect about you - we use this information as follows:
- to improve our Site and content for users and their devices;
- to ensure our Site is safe and secure by monitoring activities within the context of continual process improvement, which is a best practice requirement of the Jersey-GDPR;
- to enable us to display relevant targeted advertisements to you about products and services that may be of interest.
- Information we receive from other sources - we will use this information, in combination your provide to us, to enable us to meet our obligations under any contracts between you and us.
Know your rights
Under Jersey-GDPR all individuals who are the owners of their Personal Data have specific and clear rights, which are:
- Right to ErasureEvery individual has the right to be forgotten upon request. The data controller must remove your Personal Data from its systems and request the same of any third-party systems of that controller.
- Right to AccessEvery individual has the right to access their Personal Data held about them upon request.
- Right to PortabilityEvery individual has the right to request their Personal Data and use it for other parties they wish to engage with.
- Right to Be InformedEvery individual has the right to be informed about how their Personal Data is being used, which may be provided upon request of the individual, or before the controller changes any use of that data, giving the individual the right to consent or object.
- Right to ObjectionEvery individual has the right to object to the use of their Personal Data for any purpose proposed by a controller.
- Right to RectificationEvery individual has the right to have errors in their Personal Data to be corrected.
- Right to RestrictEvery individual has the right to restrict the uses of their Personal Data for any specific type of processing.
- Rights on automated decisions & profilingEvery individual has the right to restrict or object to automated decision-making processes or profiling based on their Personal Data.
Remedies
Revoke your consent
In accordance with the Jersey-GDPR, to revoke consent for processing of your data, please send an email with the word "Revoke" in the subject field to info@zuri.care.
Data Subject Access Request (“DSAR”)
In accordance with the Jersey-GDPR:
- • You may ask us to send you details about any Personal Data that we may hold about you, or
- • You may request that we correct any errors in the Personal Data that we may hold for you, or
- • You may ask us to delete any or all Personal Data that we may hold about you.
In accordance with the Jersey-GDPR, we will provide our response to any DSAR free of charge within 30 days, unless a particular DSAR is subject to other regulatory requirements as defined in the Jersey-GDPR, in which case we will inform you as required by those specific regulations.
Do we pass your information on to third parties?
We may pass your data to other parties as follows:
- 1. Where relevant, we may pass your data to our employees, suppliers and agents to administer the services provided to you by us or them, now or in the future.
- 2. We may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use and (where appropriate) by you or otherwise where required by law.
Remedies
Third party processors We use third-parties to process data and deliver services for the purposes shown. All of these processors may have access to some of your Personal Data as appropriate for the delivery of the purpose specified. All of our third-party processors are subject to our Controller-Processor terms, which limit their legal right to access Personal Data unless under supervision by our personnel or by other specific written consent from us. Processor category Purpose Categories of individuals- Finance Book-keeping
- Invoicing
- Credit control
- Supplier payments
- Employees
Please be aware that the Care Software Solutions Site and/or published materials may link to other websites that may be accessed by you through our Site or materials. We are not responsible for their data policies, content or the security of these linked websites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via our Site or materials.
Transfer outside the EU/EEA
This Site is accessible via the internet and therefore may potentially be accessed by anyone around the world. Other visitors may also access the Site from outside Jersey and/or the European Economic Area. • This means that, where you post your data on the Site, this could be accessed from anywhere around the world and therefore a transfer of your data outside of Jersey and/or the European Economic Area may be deemed to have occurred. • Data protection laws in countries outside of Jersey and/or the European Economic Area are generally not as protective.
Data retention policy
It is our policy to retain documents and records in either physical or electronic form for the following maximum periods upon termination of a relationship with an organisation or individual, subject to any specific requests to erase. Category of individuals Retention Period
Clients 10 years Suppliers 7 years Employees 7 years
Privacy Policy change control
Any changes that we make to this privacy policy will be posted on this page. Please check this page at regular intervals to ensure that you are aware of updates or changes.
We reserve the right to notify any users of our services of any major change to our policies by email, except for users that have elected to opt out or revoke communications from us.
Contact
For any questions relating to your Personal Data, or to submit a DSAR, please contact our Managing Director:
Cheryl Kenealy
Care Software Solutions
Apple Cottage
Le Mont de Rozel
St Martin
Jersey JE3 6AN
+44 7797 834 388
cheryl@zuri.care
Web Site: http://www.zuri.care
This document was last reviewed on 20 March 2024